Bill 168 Assessments: Deadline is Around the Corner

Becoming complaint with the new workplace violence and harassment law (Bill 168) has recently moved to the centre of many organizational radars.  The deadline to comply  is June 15, 2010, so there are about 5 weeks left to take the necessary steps to meet the requirements of the legislation. 

Lots to Do...

Bill 168 passed last December and amends the Ontario Occupational Health and Safety Act.  Employers must have completed a number of steps by June 15, including:

  • update or create policies on workplace violence and harassment;
  • develop a program to implement the policies;
  • conduct an assessment of workplace violence;
  • communicate to and train staff about the the policies and programs;
  • determine protocol around domestic violence that exposes workers to violence in the workplace; and
  • determine protocol regarding the disclosure of information about a person with a history of violent behaviour that may expose a worker to violence.

Yes, there is a lot to do.  Many organizations already have decent policies and programs on workplace violence and harassment and will simply have to tweak existing documents to comply.  Others need to start from scratch.

Workplace Assessments

Virtually everyone, however, will be starting from scratch when it comes to the mandatory assessment of workplace violence.  The amendment requires employers to "assess the risks of workplace violence that may arise from the nature of the workplace, the type of work, or the conditions of work."  The assessment must take into account circumstances that are both common to similar workplaces and specific to your workplace. 

And that's it - there is no other legislative guidance that outlines what the assessment should look like, how comprehensive it should be, in what format it should be, etc.

I have given a number of training sessions to clients on how to conduct workplace assessments.  One of the messages I try to get across is that this is not rocket science.  It's a matter of developing a comprehensive and logical checklist of the risks of violence in your workplace. 

While it may be impossible to eliminate all risks of workplace violence and harassment, this exercise is about identifying risks so that steps can be taken to minimize those risks.

While the legislation only requires the assessment of workplace violence, I believe it is prudent -  and not necessarily extra work - to include the assessment of workplace harassment in the exercise.  Quite often, harassment is a preliminary step to violence and the two concepts cannot always be separated.

In general, employers, along with significant employee participation, will want to review the physical characteristics of your workplace to determine levels of risk, and to review past injury reports, security incident reports, human rights complaints and internal grievances to identify any patterns of behaviour or corners of the organization that may be at a higher risk.

Resources

Very recently, the Ontario Ministry of Labour and the Occupational Health and Safety Council of Ontario released some excellent resources to assist workplaces with becoming compliant:

  • What Employers Need to Know explains the various parts of the amendments, provides detailed resources about domestic violence, outlines how to develop the required policies and programs, and how to conduct the assessment.
  • A Toolbox includes sample policies, an optional employee survey, and a template assessment worksheet to build on and cater to your workplace.

While there are many good consultants and organizations that can assist with conducting the assessment, for many workplaces, the Ministry of Labour's resources will provide an excellent and cost-effective way to conduct the assessment in-house.  Regardless of the route chosen, the HR team will need to dig through the existing (and sometimes very out of date) policies and documents that will inform the assessment, so it is impossible to completely outsource the project. 

Of all of the tasks required by the new amendments, the assessment will likely be the most time-consuming and labour intensive exercise.  Once you have your template up and running, however, future assessments will likely be much less of a burden. 

Furthermore, the assessments should provide a great opportunity for organizations to cross-educate management and employees about where are the potential risks of workplace violence and harassment, and to inform each other about concerns that should be acted on before they escalate into serious situations.  

 

Employment Law Resources for Employers

Earlier this week, I received an email from the owner of a small company who was frustrated at all of the resources available for employees and the lack of resources for employers.  She pointed out that the various human rights commissions across Canada will often offer services to complainants, and that in general, the system felt biased towards employees.

I agree that once a matter gets to a hearing, our arbitrators and decision makers acknowledge the power imbalance that often exists between an employer and an employee, particularly if the employee is unrepresented.  This is the case throughout the law, and represents more of an attempt to ensure fair outcomes than any intentional bias towards one side.

Having said that, I thought it would be helpful to point out some useful (free) resources that do exist for employers:

(a) Ontario Employment Standards

(b) Federal Employment Law Information

(c)  Health & Safety 

 (d)  Human Rights

  • Although the Ontario Human Rights Commission (OHRC) no longer has carriage of files at the Human Rights Tribunal, the OHRC has produced a number of helpful publications over the years, including guides about hiring employees, developing compliant workplace policies, drug testing, employment-related medical information, and an extensive online publication called "Human Rights at Work".  These guidelines are not binding on the Tribunal, in court or at an arbitration, but are useful minimum standards to use as a defence should an employee claim discrimination in the workplace.
  • The Human Rights Tribunal has a number of online publications, including a Respondent's Guide (the one most used by employers) and a Guide to Preparing for a Hearing.
  • Employees can access the Human Rights Legal Support Centre, the new organization established last year when the Human Rights Tribunal started accepting cases directly from complainants, rather than having to go through the OHRC as a gatekeeper.  The Centre is for "individuals throughout Ontario who believe they have experienced discrimination", not for employers. 
  • The Ontario Human Rights Code is online.
  • Practical Tip:  The Tribunal is now no different than any other legal proceeding, and given the assistance complainants (i.e. employees) can get through the Human Rights Legal Support Centre, I would caution an employer from trying to go it alone at the tribunal.  Whether you retain a lawyer to help with just the response at the beginning, or with the entire process, including the legal arguments at the hearing, there is no way to avoid the fact that this is an increasingly complicated a legal forum.

The above list is just a start and I know there are many, many more resources out there.  If you have a recommendation for a good employer advocacy organization, let me know and I'd be happy to post your link here as a resource to employers. 

Resources readers have since suggested to me:

  • The Office of the Employer Adviser (OEA) is an independent agency of the Ministry of Labour that helps Ontario employers manage their workplace safety and insurance costs.  They provide advice to any size employer, but represent primarily employers who employ fewer than 100 employees.